Free site survey
Risk, insurer requirements and layout.
Whitley Bay and the North East · Homes and businesses
Police response needs
Police response needs
a certificated installer.
Forces only issue a Unique Reference Number, and only attend, where the alarm was fitted and is maintained by a certificated company. An uncertificated install gets you a siren and nothing else.
- 2024trading since
- UKregistered company
- NSIor SSAIB
- Freesite survey
What we do
Four services, surveyed before quoting
Police response needs a certificated installation. CCTV makes you a data controller, and we design for that.
Intruder alarms
Alarm systems designed and graded to the premises, with police response where it is wanted.
See the programCCTV
Camera systems designed so the data protection duties can actually be met.
See the programAccess control and door entry
Door entry, fobs and access control, with safe egress and fire requirements respected.
See the programMaintenance and monitoring
Planned maintenance and monitoring, with false activations investigated rather than ignored.
See the program
How it works
How we work
Survey first, grade to the risk, explain the CCTV duties, install to the certificated standard, keep the records.
Written quotation
Grade and standard stated, not implied.
Installed and commissioned
Certificates and records handed over.
Maintained properly
False activations investigated, URN protected.
Working together
Ways to book
Quoted in writing after a survey. Monitoring and maintenance are contracted separately and stated up front.
Alarm system
Graded to the risk, with police response if wanted.
- Surveyed before quoting
- Insurer requirements checked
- Installed to certificated standard
- URN applied for where wanted
- Certificates handed over
CCTV
Designed so the data protection duties are manageable.
- Purpose defined per camera
- Overlook minimised
- Retention period advised
- Signage guidance given
- Subject access process explained
Maintenance & monitoring
Service visits, monitoring and false alarm investigation.
- Visits at the required frequency
- Causes of false alarms found
- URN protected
- Records kept for insurers
- Monitoring where signalled
Every engagement is quoted after a free consultation. No subscription.
How we work
Certificated, and honest about what a system does
FRB Contracting Services Ltd is a private limited company registered in England and Wales under company number 15593792, incorporated in March 2024, with its registered office at 12 The Brambles, New Hartley, Whitley Bay NE25 0RQ. We hold certification under [NSI OR SSAIB CERTIFICATION NUMBER].
Two things to understand before buying any system. Police response is not automatic: a force issues a Unique Reference Number, and attends, only where the alarm was installed and is maintained by a company certificated to the relevant standard — and a URN can be withdrawn after repeated false activations. And CCTV recording identifiable people makes you the data controller, with duties on signage, retention, subject access and overlook that we design around but cannot discharge for you. No system prevents crime: they deter, detect and record.
Frequently asked
The questions we get most
Will the police come if my alarm goes off?
Only if the system was installed and is maintained by a certificated company and you hold a Unique Reference Number. An uncertificated installation gets you a siren and a phone call to yourself, whatever the advertising says.
Can I lose police response?
Yes. Repeated false activations get a URN withdrawn, which is why maintenance and finding the actual cause of a false alarm matters more than most people assume.
Do I need to register for CCTV?
You become the data controller when cameras record identifiable people, with duties on signage, retention and subject access, and ICO registration may apply. We design the system to make those manageable and tell you what they are — but they remain yours.
Can I point a camera at my neighbour's garden?
You should not, and it creates real problems. Cameras capturing neighbouring property or public space engage further obligations, and we will tell you when a position is going to cause trouble rather than just fitting it.
What grade of alarm do I need?
Whatever your risk and your insurer require. Fitting below a specified grade can give an insurer grounds to decline a claim, so we check the policy requirement before quoting.
Will this stop a burglary?
No system can promise that. Alarms and cameras deter, detect and record, which materially helps — but anyone guaranteeing you will not be burgled is selling something other than security.
Thinking about an alarm or cameras?
A free site survey, with the police response and data protection positions explained before you buy.